Money Back Guarantee

We stand behind every order. If we fail to deliver your items as described — for example, your order is not delivered to your island, the wrong items are delivered, or delivery never happens — contact our support team and we will issue a full refund of the amount you paid.

How to request a refund

1. Email support@islandlootmart.com with your order number.
2. Let us know what went wrong with the delivery.
3. Our team will review your request and process a full refund if the order was not delivered as promised.

What's covered

• Orders that are never delivered to your island.
• Orders where the wrong items or quantities are delivered.
• Orders that cannot be completed due to an error on our end.

Support hours

Our support team is available 9am–9pm ET, every day. Refund requests are reviewed as quickly as possible, typically within the same day.